Question 1

Do you offer a free meet and greet?

Accepted Answer

Yes — I offer a free meet and greet before the first booking so I can meet you and your pets, understand their routine and answer any questions.

Question 2

What pets do you care for?

Accepted Answer

I care for cats, dogs and small pets including rabbits, guinea pigs, hamsters and birds.

Question 3

Do you offer daily updates?

Accepted Answer

Yes, I can send message and photo updates after visits so you know your pets are safe and happy.

Question 4

Are you insured?

Accepted Answer

Yes — Grace's Pet Sitting is fully insured.

Question 5

Are you DBS checked?

Accepted Answer

Yes — Grace's Pet Sitting is DBS checked.

Question 6

What areas do you cover?

Accepted Answer

I cover Watford, Croxley Green, Bushey, Rickmansworth and surrounding Hertfordshire areas.

Question 7

How do bookings work?

Accepted Answer

You can send an enquiry, complete the New Client Form, arrange a free meet and greet, then confirm your booking and payment.

Question 8

How do payments work?

Accepted Answer

Payment details will be confirmed before your booking. Bookings are only confirmed once payment and care requirements have been agreed.

Question 9

Can you care for nervous pets?

Accepted Answer

Yes — I take time to understand each pet's temperament and routine. For nervous pets, I'll follow your guidance carefully and work at the pet's pace.

Question 10

What happens in an emergency?

Accepted Answer

If there is an emergency, I will contact you or your emergency contact and, if needed, contact the listed vet. Owners must provide vet details before the booking.

Question 11

Do you charge extra for additional pets?

Accepted Answer

No — there is no additional fee for extra pets in the same household.

Question 12

Do you offer holiday pet sitting?

Accepted Answer

Yes, pet sitting visits are available while you are away on holiday, subject to availability. I do not charge a separate holiday pet sitting fee, although bank holiday or peak period rates may vary.

Helpful answers for pet owners